Retail
Employee understanding and adherence to compliance policies are essential for maintaining a compliant retail operation.
At an American eCommerce giant (F500) that facilitates online sales with eleven billion revenue globally, millions of transactions happened daily. From small gadgets to luxury items, the platform catered to a vast audience. However, with this volume came risks, particularly the ever-present threat of money laundering. To comply with Anti-Money Laundering (AML) regulations, eCommerce giant partnered with Voizone, implementing its SmartAgent Compliance System, a powerful AI solution designed to monitor transactions in real-time. The system was equipped with machine learning models that could spot unusual financial behavior, such as sudden large cash transfers, odd wire patterns, or structured transactions designed to avoid detection.
Healthcare
Our solution provides anomaly detection and ensures compliance across various industries. It is designed to be simple and flexible, integrating seamlessly with different platforms.
At SafeGuard Insurance, Jake was a diligent claims specialist trusted with sensitive medical records. One afternoon, after helping Mrs. Foster with her claim, curiosity about his childhood friend Max’s mysterious condition led him to access Max's records without authorization.
Unbeknownst to him, the Voizone’s AI Platform was logging all activities. His unauthorized access triggered an alert, prompting the compliance team to review the incident. Confronted with clear evidence of his breach, Jake grasped the seriousness of his actions. What he thought was harmless curiosity now jeopardized his career, highlighting the zero tolerance for shortcuts in data security.
Finance
Compliance in the financial services industry is the process of adhering to the laws, regulations, and standards of the financial sector.
Voizone partners with Genesys
SmartAgent - AI based Desktop Analytics platform now available on Genesys Appfoundry
Monitor real time feedback, effortlessly
As time goes on, the contact center becomes more intricate.
- Agents are using a plethora of platforms to finish daily tasks.
- Contact centers manage various platforms, all demanding varying skills.
- The pandemic expedited the move to remote agents
Managers are having a difficult time understanding how agents use their time and need to replace walk-around management due to this increased complexity and shift to a remote workforce.
Voizone SmartAgent gives managers real-time data on employees in order to direct agents, give feedback, and improve the productivity of employees.
Understand how to manage productivity
Employee activity can allow managers to pinpoint:
- Practices of top agents, to be able to share with others
- Agents application use and if that is appropriate for customer needs
- Agents in need of coaching to improve performance
- Openings for increased efficiency in order to reduce costs
SmartAgent can pinpoint and help you change behaviors that affect customer behavior and costs.
The Voizone Difference
SmartAgent is the beginning of a multitude of solutions by Voizone to simplify desktop analytics.
- Know immediately when compliance procedures are not being followed
- Optimize any product experience with Voizone's all-in-one platform
- Understand how to optimize employees productivity and achieve higher ROI
SmartAgent will enable you with insights starting from the day one, helping your company to achieve the results faster.
Flexible data integrations for developers
A simple data model and APIs enable you to skip the plumbing and get back to building. Load data from your internal pipeline, any data platform, or our SDKs. From there, Voizone ground breaking AI driven SmartAgent platform, transforms it at query time, providing more analysis power with less upfront planning.
Built to handle massive scale
Billion+
data points processed every month
Million+
notifications sent every month
Data Security and Privacy
We take your data seriously
SmartAgent complies with leading privacy compliance regulations, including GDPR, CCPA, SOC2, DORA, PCI-DSS, and HIPAA. Data is encrypted at-rest and in-transit and we provide single-sign on with strong password requirements, two factor authentication, audit logs, and custom user roles and permissions.
Customer Testimony
I wanted to take a moment to express my gratitude for the outstanding compliance, audit, and logging app that our organization recently implemented by Voizone.ai. This tool has truly been a game-changer for us. Since integrating the SmartAgent, we've experienced a significant improvement in our ability to monitor and manage data security. The real-time alerts on anomalies
and potential breaches have been incredibly valuable, allowing us to address issues promptly and effectively. SmartAgent’s intuitive interface and reliable performance have made it easy for our team to stay on top of compliance requirements and ensure that our data remains secure. Thank you for developing such a robust and effective solution. It’s made a notable difference in our operations, and we’re very satisfied with the results.
I wanted to share how impressed we are with SmartAgent and the positive impact it has had on our organization. Since implementing the app, we’ve seen a remarkable improvement in our compliance, audit, and logging processes. SmartAgent’s real-time alerts on anomalies and potential data breaches have been invaluable. The app has empowered us to proactively
address issues before they escalate, ensuring our data security and regulatory compliance are always top-notch. Its user-friendly interface and reliable performance have made it a crucial tool in our daily operations. Thank you for delivering such a powerful and effective solution. We’re extremely satisfied with SmartAgent and appreciate the difference it’s made for us.
I am writing to express our sincere appreciation for the exceptional performance of SmartAgent in our retail organization. Since implementing your compliance, audit, and logging app, we have seen a significant improvement in our ability to monitor and secure our data. SmartAgent’s real-time alerts on anomalies and potential breaches have been instrumental in helping us maintain robust data security. The app’s proactive notifications allow us to address issues swiftly, which is crucial for safeguarding our sensitive customer information and ensuring compliance with industry regulations. The intuitive design and reliable functionality of SmartAgent have made it an indispensable tool for our team. We are extremely satisfied with the results and the added peace of mind it provides. Thank you for delivering such a powerful solution. We look forward to continuing to use SmartAgent to support our security and compliance efforts.
Our Clients
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